Orders

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Order Status
Quick Steps: Shop > Order Management > Orders Order details can be viewed at every stage of the order process from Outstanding through to Shipped so that you can confirm that you are fulfilling the order correctly. 1. Login to the ...
Viewing Orders
Quick Steps: Shop > Order Management > Orders > Actions > View Order 1. Login to the One Sport Technology console, and select Shop from the top menu 2. Click on Order Management from the left menu 3. Sel...
Updating Shipping Information on an Order
Quick Steps: Shop > Order Management > Orders > Actions > Edit Order > Update Order information 1. Login to the One Sport Technology console, and select Shop from the top menu 2. From left menu, click on Order Ma...
Adding Notes to an Order
Quick Steps: Shop > Order Management > Orders > Actions > Order Notes 1. Login to the One Sport Technology console, and select Shop from the top menu 2. From left menu, click on Order Management 3. Sele...
Updating Order Status
Updating Individual Order Status Quick Steps: Shop > Order Management > Orders > Order Status 1. Login to the One Sport Technology console, and select Shop from the top menu 2. From left menu, click on Orde...
Refunding an Order
Quick Steps: Shop > Order Management > Orders > Copy the Order ID > Actions > Issue Refund 1. Login to the One Sport Technology console, and select Shop from the top menu 2. From left menu, click on Order M...
How to Filter Orders
Quick Steps: Shop > Order Management > Orders 1. Login to One Sport Technology, and select Shop from the top menu 2. From the left hand menu, click Order Management 3. Select Orders from the expanded me...
Exporting Orders
Quick Steps: Shop > Order Management > Orders > Actions > Export 1. Login to the One Sport Technology console, and select Shop from the top menu 2. Click on Order Management from the left menu 3. Select ...
Print Packaging Slips
Printing Packing Slips: Individual Quick Steps: Shop > Order Management > Orders > Outstanding 1. Login to the One Sport Technology console, and select Shop from the top menu 2. From left menu, click o...
Emailing Customers
Emailing an Individual Customer Quick Steps: Shop > Order Management > Orders > Search for the customer > Actions > Email Customer > Complete required fields > Email 1. Login to One Sport Technolo...
How to Mark an Item as Paid for Payment on Invoice (if enabled)
Quick Steps: Shop > Order Management > Orders > Payment Type/Status When Payment on Invoice is enabled it will show as an option to make payment at the checkout. The customer will be able to select Credit Card / PayPal or Payment on ...
Order Exports
Order exports now have moved to Job Listing to allow for an unlimited amount of orders to be exported at once. Quick Steps: Shop > Order Management > Orders > Actions > Export  Listing button > Actions > Download...