OneSport Shop - Troubleshooting Guide

Articles

Fraudulent Transactions
Year on year trends show that fraudulent transactions increase dramatically towards the Christmas period, and so we would like to take the opportunity to urge our clients to adopt the utmost vigilance when it comes to the fulfilment of international...
How to create 'Members Only' products
In the console you have the ability to create Products that are only available once a Member has logged in. This is on the Detail Tab when you edit/create the product. Quick Steps: Shop > Inventory Management > Product >...
How to Export your product SKUs
You may need to export your product information to perform a bulk update of product information in your console. To export this information follow the steps below. Shop > Inventory Management > Products > Products > Actio...
How to Set up Pack Products
Pack Products will look like this for your customer on the front end.  There are 2 steps in creating a Pack Product. 1) You will need to fill out a template of the Group Attributes you require 2) Create the product as usua...
Importance in Meta Tags and How to Include Them
Ensure you are utilising Meta Tags for each individual product. Meta tags do not help rankings in google however they do appear in your search results. If you do not include Google will generate this for you. Use keywords that will help pe...
Personalise your items - what we require
To personalise your items we will require some image files. Below outlines what we require along with an example of an image for your customers to preview their desired personalisation on the items. Example of personalisation in action:&nb...
Gift Vouchers - How it works
Organisations have the functionality to turn on Gift Voucher functionality, the functionality will allow a customer to purchase a gift voucher online and then redeem it in store or online. The functionality also allows for organisations to manually ...
How to Hide Best Sellers on your Homepage
If you need to remove the best Sellers that appear on the bottom of you homepage you can follow the steps below. Shop > Shop Settings > Design > Layout Options > Edit > Hide Best Sellers/New > Toggle between Yes to ...
How to fix if my homepage tiles do not link to correct category
If you are experiencing that a homepage tile is not linking to your desired category or landing page, it may be due to an incorrect link. To check and resolve if this is occurring, follow these steps. Shop > Shop Settings > Desi...
How to integrate live chat with your Shop
We are integrated with Zopim live chat https://www.zopim.com/ They provide a different range of packages, however the basic package with 1 user is free. Once the account has been set up with Zopim, the following steps need to be followed: ...
How to update your Order Email
Quick Steps: Shop > Shop Settings > Options > Shop Settings > Shop Options > Edit > Order Emails > Enter in Email > Save   Order Email - Is the email that is displayed on your Customer Service...
How to Export your Mailing List
Utilities > Email Tools > Campaign Monitor > Distribution Lists > Select List > Export  It will then export as a excel file. ...
Setting Up An Email Subscribe Database
Set up the database via: Utilities > Email Tools > Campaign Monitor > Distribution Lists > Actions > Add Complete only the General Tab: Title: Insert the title of your mailing list  ...
Setting up Mandrill for Email Confirmation Receipts
We have recently implemented Mandrill a high level email tool that provides more coverage of the Email Confirmations that the Shop will send when a customer places their order, confirms delivery receipts, cancellation of orders etc. Previously th...
How do I include merchandise in my members registration form ?
One Sport Technology allows you to add merchandise to your online registration form. Quick Steps: Shop> Inventory Management > Products Firstly you will have to create a Product Category. Once this has been created you can add in...
Image Specifications
Background Image: (500kb max) – If full width image – min 1920px x 1040px, the middle 1200px must be on a solid colour and clear of any graphics. Logo Image (125kb max) – 250px x 250px on a transparent background. Header Image (125kb max) – ...
How do I report an issue?
We are streamlining our technical issue process in order to ensure all technical issues are being resolved efficiently. We need to ensure that we can replicate the issue, which will confirm that it is a system issue. The following information wil...
How to include a Facebook Tracking ID
With changes Facebook has made to Facebook Conversion Tracking we have updated the way it works in your console and how you can use to segment your audience and target your customer or like type customers with a range of Ads Facebook has to off...
What does Facebook Tracking Pixel Track
Your Shop console has an inbuilt Facebook tracking pixel which can easily embed code. Follow this guide here to implement it to your shop. Below is what it covers in Facebook Ad Manager. // Search - Added to search results page...
Reconciling Settlement Report To Products Sold
To reconcile the individual products sold in your weekly settlement report, please complete the following steps.  Step #1 - Download your weekly settlement report from SHOP > ORDER MANAGEMENT > SETTLEMENTS > SELECT SETTLEMENT...
Membership & Event merchandise cross sell check list
To ensure you have correctly set up your product to appear in your membership or event form go through the below checklist. Product Set Up If you do not know how to set up your product please refer to the guide:  A dd A Product ...