Updating Order Status

Updating Individual Order Status

Quick Steps: Shop > Order Management > Orders > Order Status

1. Login to the One Sport Technology console, and select Shop from the top menu

2. From left menu, click on Order Management

3. Select Orders from the expanded left hand menu

4. Select Order Status next to the order you wish to to change the status:

  • Marked as Shipped: When an order is completed, enter in the tracking information to be sent to the customer
  • Part Packed
  • Ready for Dispatch
  • Cancel Order: A Cancel Order box will open up. Enter in any cancellation notes as well as a check box option to return the stock back to units

Note: As the order continues to go through the fulfilment process you can keep updating the Status of the order to continue moving it into its appropriate stage through the process

Bulk Order Status Update

Quick Steps: Shop > Order Management > Select the tab to update > Actions > Import Shipped Order

1. Login to the One Sport Technology console, and select Shop from the top menu

2. From left menu, click on Order Management

3. Select Orders from the expanded left hand menu

4. From the menu bar, click on Outstanding to display all orders that require action

5. Select Actions along the menu bar

6. Click on Import Shipped Orders

Preparing the Import File:

Before you get started in the console, you will need to have set up an Excel Spreadsheet that includes the following information:

Must contain only five columns, but does not to include all 5.

  • Column 1 – OrderID
  • Column 2 - Postage Tracking Code
  • Column 3 - Order Status (3 - Shipped, 1 - Part Packed, 2 - Ready for Dispatch)
  • Column 4 -Order Notes
  • Column 5 - Email text

*DO NOT ADD A HEADING ROW

If you do not have a Tracking Code to provide your customer you can leave it blank. 

You also do not need to include all columns. Here is an example of a spreadsheet that has successfully uploaded.

Note: There is no requirement to have a tracking number, these fields can be left blank. 
Please ensure there there are no row headings in your template.