Troubleshooting Guide

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Best Practice EDM Specifications 
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Can I find out how many people opened an email sent to an Email Database?
This data is available in the Campaign Management section of Members/Email. To find this go to Tools > Email Databases > Manage Campaign , select your database and note the OPEN column, this column will show the number of people that hav...
Can I stop an email campaign?
If you start to send a campaign and realise you need to stop it complete the following. For Member Email Blasts go to Members > Send Email > Campaign Management > Incomplete For Email Database Campaigns go to Tools > Email D...
How do I include an attachment in an email?
Go to the menu Tools > Documents > Document Types . Click the Add button. Add a title for the type of documents you will be sending eg. Email Documents, then Save. Go to the menu Tools > Documents > Listing . Click the...
Sending Emails to Members
Quick Steps:  To send an email to members go to  Members > Send Email > All Members. Select the Email Template, click Next, update the email and click Generate Campaign. Go to Campaign Management and click Send. Sending...
What’s a Hard Bounce/Soft Bounce/Opt Out?
An Opt Out  means that a member has unsubscribed by clicking the unsubscribe link at the bottom of the email sent.  A S oft Bounce  means that the email address was valid and the email message reached the recipient&rsq...