Best Practice EDM Specifications
Images must be no larger than 200kb.
Maximum width must be no larger than 600px.
Vertical layout over the horizontal is preferable.
If you have multiple product/categories to display, provide ...
Can I find out how many people opened an email sent to an Email Database?
This data is available in the Campaign Management section of Members/Email.
To find this go to Tools > Email Databases > Manage Campaign , select your database and note the OPEN column, this column will show the number of people that hav...
Can I stop an email campaign?
If you start to send a campaign and realise you need to stop it complete the following.
For Member Email Blasts go to Members > Send Email > Campaign Management > Incomplete
For Email Database Campaigns go to Tools > Email D...
How do I include an attachment in an email?
Go to the menu Tools > Documents > Document Types .
Click the Add button. Add a title for the type of documents you will be sending eg. Email Documents, then Save.
Go to the menu Tools > Documents > Listing .
Sending Emails to Members
Quick Steps: To send an email to members go to Members > Send Email > All Members. Select the Email Template, click Next, update the email and click Generate Campaign. Go to Campaign Management and click Send.
What’s a Hard Bounce/Soft Bounce/Opt Out?
An Opt Out means that a member has unsubscribed by clicking the unsubscribe link at the bottom of the email sent.
A S oft Bounce means that the email address was valid and the email message reached the recipient&rsq...