Troubleshooting Guides

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I need to Refund Merchandise Sold In My Event Form
The new Events system now integrates with Shop system to offer a more manageable avenue to cross-sell merchandise into your event forms. Should an entrant withdraw from your event and also have a merchandise fee attached to them, it i...
Why have I not received my funds for any Merchandise sold?
If you have not received your funds for your fulfilled Merchandise orders it is most likely due to the items being read as Outstanding in the console.  To Complete these orders and therefore receive the funds for the Merchandise you...
How do I set up my donation items to have No Postage Required?
For your event you may want to ensure you have no postage applied to the products.  This can include donation items or any items that your participant will be picking up at the event. To do this you will need to set the merchandi...
Why Is My Merchandise Not Appearing On My Event Form?
To ensure Merchandise appears on your OST Events form ensure you follow the guide here The guide above will go through each step to ensure you have the correct elements in place for you to cross sell merchandise and provide you...
Why Are My Entry Types Not Appearing
When your entry types do not appear available for selection on the form there could be several things missing  The first thing to check is the message that is appearing as this will tell you where changes need to be made  Scenar...
How Do My Entrants Change Their Payment Details
When your entrants go to register for your event they may find that their previously used credit card or PayPal account appears as an option for payment. These details are being retrieved from the payment gateway in order for their renewal...