OneSport Membership - Troubleshooting Guide

Articles

How Do I Add Another Administrator To Access My Club's Database?
Quick Steps: Administration > Security > Actions > View > Add User To This Role   1.   Click on the  Administration  module along the top menu 2. Click on the  Security  tab on the left menu ...
Where Do I Locate A Members Financial End Date?
One Sport Technology enables a member to attain multiple subscriptions at one time.A member does not attain an overall 'Financial End Date'. A subscription has a 'Subscription Duration', or an end date. This date determines the ...
How Do I Access One Sport Technology (OST)?
You can access OST via the following link: manage.onesporttechnology.com Use the Forgotten Password link to set a new password, where required. If you are unsure what your administration email is, please contact your affiliated State Bod...
Why Do Members Have To Have An Email Address?
One Sport Technology has been developed with the specific intention of giving sports a 360 degree view of their members, this means ensuring that if a member plays at a more than one club within a sport, that they are registered in a single account,...
What Are The Supported Internet Browsers?
SportsTG recommends using Google Chrome or Firefox when using the One Sport Technology Console or front end portals. The recommended browsers are well supported, safer and provides a better a user experience. In line with industry standard, ...
Why Doesn't A $0.00 Subscription Type Display On The MemberDesq Portal?
One Sport Technology does not allow $0.00 subscriptions to show on the Membership Registration Portal. However, you do have the ability process a $0.00 subscription through the OST Manager Console.
How Do My Members Change Their Payment Details
When your members go to renew their membership they may find that their previously used credit card or PayPal account appears as an option for payment. These details are being retrieved from the payment gateway in order for their renewal process to ...